Terms & Conditions

When inviting healthcare support into your home, clarity and trust matter just as much as clinical expertise. At Quality Nursing Services Pvt. Ltd., we aim to deliver professional, compassionate, and dependable care while ensuring that every client and family clearly understands how our services work.

Our services include nursing care, physiotherapy, palliative care, post-surgical care, and personal (non-medical) assistance. Each service is provided based on an initial assessment of the patient’s needs and may be updated over time.

Nursing Care

Services such as wound care, injections, IV therapy, and catheter care are performed by qualified nurses under medical guidelines. A valid doctor’s prescription is required, and clients must provide accurate medical records and necessary supplies.

Physiotherapy

Focused on mobility recovery, pain management, and post-surgery rehabilitation. Treatment plans are personalized, and outcomes depend on patient participation and overall condition.

Palliative Care

Designed to improve comfort and quality of life for patients with serious illnesses. This care is supportive and does not replace hospital treatment unless advised by a doctor.

Post-Surgical Care

Provides recovery support after hospital discharge, including monitoring, wound care, and mobility assistance. Regular doctor follow-ups remain the responsibility of the client.

Personal Care (Non-Medical)

These services are provided with dignity and respect. Clients must ensure a safe and cooperative environment.

Staff & Scheduling

Trained nursing and GDA staff are assigned based on availability and patient needs. Staff may be replaced due to emergencies or operational requirements. Service schedules must be agreed upon in advance.

Payments

Payments must be made as per the agreed terms. Delays may result in service interruption. Fees are generally non-refundable unless services cannot be delivered from our side.

Client Responsibilities

Clients must provide a safe, hygienic environment with basic necessities like water, electricity, and medical supplies. Unsafe conditions may lead to service withdrawal.

Privacy & Liability

All patient information is kept confidential. While we strive for high-quality care, we are not liable for unforeseen medical complications. In emergencies, immediate hospital care should be sought.

By using our services, you agree to these terms and conditions. Our mission is to provide safe, reliable, and compassionate healthcare in the comfort of your home.